Screen share freezes requiring share to restart
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Mark
When sharing my screen with the team my screen will appear to freeze for viewers. I am only aware of this happening when they report the issue to me over the chat at which point I have to stop and start the share again. This will happen every few minutes.
I'm using Windows 10 Enterprise v10.0.19043. My laptop is a Dell Precision 5560 and I have an ADSL internet connection @32Mbps down, 8.0Mbps upload speeds and a 15/99ms loaded/unloaded latency (Fast.com). My Pop version is "v8.0.73 | v8.0.20 no updates available"
I do not experience similar problems with similar software but Pop is mine and my team's favourite!
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Jim Ivey
Still getting screen freezes every few minutes with a couple of our users, making pairing extremely frustrating. Is there any update on improvements for Pop?
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monica u
My colleague and I also have the same problem. We're both on Windows 10, with Pop version v8.0.82|v8.0.23. Sometimes we can get a good half hour before it freezes, other times it's only minutes. We only know that the share froze when we realize that the other person is talking about something that's not on the visible screen.
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Jim Ivey
We're still experiencing problems like this on a regular basis for some of our employees. Looking at the Pop Activity Monitor, sometimes when they share, their "Available" drops from 20,000 to only 1,000, and we just get a blue screen with a spinning icon. If they restart their computer the problem clears up for a while.
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Jordan Stepchuk
I also have this issue daily when I use pop on my Windows Dell laptop.
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Jim Ivey
We still have this problem frequently. All our developers are running Windows 10 Enterprise 22H2 with solid internet connections and no issues with other desktop sharing software. We love Pop, but it's really frustrating to have to keep dealing with freezes and client restarts.
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Elisei Timofte
I'm experiencing the same problem when I'm sharing from my windows 11 (my pair is on Windows 10). If we switch screens and he is driving, everything works as expected.
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Andronic Trandafir
I confirm the behaviour. A colleague with Windows 11 Pro x64 exhibits the issue while my Pop client on Windows 10 Pro x64 works as expected. Both of us use 2 screens. I have 2 1440p monitors and he has 2 4k (2160p) monitors.