Can get stuck in drawing mode | Voters

Can get stuck in drawing mode

complete

Henrik Nyh

Both me and co-workers have gotten stuck in drawing mode: we can't click the mode switcher; we end up just drawing on it.

March 26, 2020

Michael Hollander

i just had this happen on linux (mint 19.3). i have two screens and the controller bit was in screen A whereas i was sharing screen B. i couldn't move the cursor out of screen B at all. had to log out and log back in.

J Sherwani (Pop Team)

Michael Hollander: given that this issue is marked complete and is more than a year old, I've created a new bug here: https://screen.canny.io/bugs/p/linux-mouse-stuck-in-shared-screen

J Sherwani (Pop Team)

marked this post as

complete

We've updated Screen to v3 today, which should fix most of the known issues in the previous v2 builds. Please update to v3 via Settings, and if you see this issue again, please create a new post.

J Sherwani (Pop Team)

Merged in a post:

lose control when sharing in drawing mode

Joost Allard

when sharing my screen with one other participant, I lost complete control when both were in 'draw' mode. could not manage my cursor and use any of the controls (like turn off draw mode).

Had to x-out of screen to release

May 5, 2020

J Sherwani (Pop Team)

marked this post as

in progress

Jim Ivey

We're still seeing this problem intermittently, running the latest version on Windows 10.

Jim Ivey

We've had similar issues with drawing mode. It seems to be one of the triggers for having other viewers (or even the host) lose control of their keyboard/mouse.

J Sherwani (Pop Team)

marked this post as

complete

We just released an update that should fix this. It has a few fixes:
1) The shortcut now works reliably in cases where it didn’t before
2) The minipanel shows what the shortcut is when you’re in draw mode
3) The button click should work to restore control instead of drawing on top of it
Let us know if you have any issues. Thanks for your patience, and for all the details you gave, which were critical in helping us fix the issues above!

Jeff Cohen

J Sherwani (Pop Team): Great news. How can I be sure that I'm on the version that has this fix? Is there a changelog somewhere that I can reference? Thanks again!

J Sherwani (Pop Team)

Jeff Cohen: As long as you’re on the latest version, you’re good. You can check to make sure by going to Settings — if there’s no update available, you’re on the latest. We don’t have a changelog, but will likely get to adding that soon.

Kirk Rheinlander

Catalina does this, but a ctrl-opt-cmd will get you out of draw mode immediately

Ryan Richard

This happens to me on MacOS Catalina, but only when I put the video thumbnail window onto my second monitor (not the screen that I'm sharing, but the other screen). In this setup, I can always switch to pencil mode, and then I can never switch back to control mode. As a workaround, I can drag the video thumbnail window onto my other monitor and then the button works again.

Henrik Nyh

I've seen it with both parties on macOS Catalina.

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