J Sherwani (Pop Team): I mean, it is possible that it is a graphics card issue on my side, but why would it only ever happen with screen/pop, and never with Meet or Teams?

Johannes Bengtsson: Meet doesn't let you draw on the shared screen, so there's no need for that app to display a transparent overlay across your screen. I'm not sure about Teams — does that allow others to draw on your screen?

J Sherwani (Pop Team): thank you for reply.The graphics driver has been updated to the latest state.

Apply transparency to the windows display. This is also turned on.

There are no audio issues. I can speak normally even when blacked out.

Other people can see my screen in a shared state. However, my own screen is blacked out.

古沢啓太: Do you have any applications that can successfully show a transparent / translucent window? For instance, a drawing tool like Loom that lets you annotate your screen by drawing anywhere on it? If you're able to get that working but not Pop, let me know.

J Sherwani (Pop Team): Is this the application you are talking about?

古沢啓太: Yes, it has a feature that lets you draw on your screen. If you're able to get it to draw on your screen without it going black, let me know.

J Sherwani (Pop Team): I was able to draw it without any problems.

古沢啓太: Thanks for trying that out! Please schedule a debug session via https://calendly.com/j-pop/debug-session and we can try to figure out what the problem is. Thanks!

J Sherwani (Pop Team): This is the first app I've handled, so I'm not sure how to use it. Am I able to book successfully?😅

古沢啓太: Sorry, I had a personal conflict with the time slot you picked (it's totally my fault!) — could you please pick another time for next week? You did everything correctly. Thank you!

J Sherwani (Pop Team):

Sorry for the late reply. I have adjusted the schedule again. Please confirm.

古沢啓太: Thank you, this works!

J Sherwani (Pop Team): thank you. I'm looking forward to it.😃

J Sherwani (Pop Team): I'm sorry. I tried my best to find it, but I don't know how to join the meeting. So could you please tell me?

古沢啓太: https://us02web.zoom.us/j/88662546054

You should be able to join through the Zoom link (https://us02web.zoom.us/j/88662546054)

J Sherwani (Pop Team): thank you for today!I apologize for not being able to proceed smoothly. And I'm sorry I took up so much of your time. I tried to be patient if it was just a problem with my environment...😥

古沢啓太: thank you for your patience! We'll look into the issue (the overlay appears correctly when screen sharing, but goes white once the user enters drawing mode, and then never recovers) — and will get back to you on what we find.

thank you so much!😄

Nivesh Ravindran: This is exactly what happened. I'm in the same boat.😂