App unresponsive during screen share & control
complete
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Dave Keyes
When sharing a specific portion of screen (on a side monitor), and the other party has control ... I'm unable to regain control, unable to stop screenshare, unable to end the call ... etc. The pop app mini controller is completely unresponsive, and the call is still live. Even apple's force quit option had no effect and I had to force restart the laptop.
Using an m1 macbook with external monitor.
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D
Dave Keyes
Thank you very much for sorting this. It was good to chat 🤘🤘
J Sherwani (Pop Team)
complete
Thanks for the debug session! The fix is now live — click the hamburger menu and then click Update Pop (or it may have auto updated already), and you should be able to get out of draw mode by clicking on the control if it's inside the shared screen.
J Sherwani (Pop Team)
in progress
J Sherwani (Pop Team)
Sorry for the late response — is this still happening? If so, could you find a time via https://calendly.com/j-pop/debug-session to debug this live with me?